MediGuide AIEffective date: 2 October 2026
These terms are an agreement between you and the developer of MediGuide AI (“we”, “us”). By creating an account or using the app, you agree to them. If you do not agree, do not use the app.
1. Not medical advice
- Information only. MediGuide AI gives general health information. It is not a medical device, and it does not diagnose, treat, cure or prevent any condition.
- AI can be wrong. Answers from the AI coach, the symptom checker, medicine search and scanning can be wrong or incomplete.
- Your doctor decides. Never start, stop or change a medicine or its dose because of something the app says. Always ask a doctor or pharmacist.
- Emergencies. In an emergency, call your local emergency number (999 in Bangladesh) or go to the nearest hospital. Do not rely on the app.
- Other users. Messages from other users are not medical advice, even if the sender says they are a health professional.
2. Who can use the app
- You must be at least 18 years old.
- You must give accurate information when you register.
- You are responsible for keeping your password safe and for what happens in your account.
- Tell us straight away if you think someone else has accessed it.
3. Using chat and other shared features
You agree not to:
- harass, threaten, bully or impersonate anyone;
- send spam, scams or advertising, or try to sell or supply medicines;
- share anyone else’s health or personal information without their permission;
- send content that is illegal, sexual, hateful or violent, or that encourages self-harm;
- give dosing or treatment instructions to other users as if they were professional advice;
- try to access accounts or data that are not yours, or interfere with the service.
You can block any user and report messages, users and AI answers from inside the app. We review reports. We may remove content, warn users, or suspend or close accounts that break these terms, with or without notice.
4. Your content
- You keep ownership. You own what you send or upload.
- What you allow us to do. You allow us to store it, process it and deliver it to the people you send it to, only to provide the service.
- The other person’s copy. Anything you send in chat can be saved or screenshotted by the person who receives it.
5. Third-party services
The app relies on other services for AI answers, sign-in, email, hosting and medicine information. See the Privacy Policy for the list. Their terms also apply to how they handle your data. We are not responsible for content on external websites linked from the app.
6. Availability and changes
The app is provided free of charge, as it is. We may change features, limit use (for example, how many AI requests you can make) or stop the service. We will try to give notice of major changes.
7. Ending your account
You can delete your account at any time; see Delete your account. We may suspend or close an account that breaks these terms or puts other users at risk.
8. Disclaimers and liability
- No guarantees. To the extent the law allows, the app is provided without warranties of any kind, including accuracy, availability and fitness for a particular purpose.
- Limited liability. We are not liable for any decision you make, or any harm that results, from relying on information in the app.
- Rights the law gives you. Nothing in these terms limits any rights you have under applicable law that cannot be waived.
9. Governing law
These terms are governed by the laws of Bangladesh.
10. Changes to these terms
We may update these terms. We will change the effective date above, and if the change is significant, we will tell you in the app. Continuing to use the app after a change means you accept the new terms.